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Speaking Engagements

Thought-leadership Keynotes

  • May 16, 2018 – Baltimore, MD: DoD and Federal Knowledge Management Symposium “Engaged Customer Strategy – Your Road Map to Success in 2030” (Federal Sector Focused)
  • May 3, 2018 – Boston, MA: Accelerate 2018 (BPM’online) “Engaged Customer Strategy – Your Road Map to Success in 2030”
  • April 9, 2018 – Washington, DC: CRM Evolution Conference and Exhibit: Two-part Executive Bootcamp: “Engaged Customer Strategy – Your Roadmap to Success in 2030,” and “The Central Role of CRM in an Engaged Customer Strategy.
  • November 29, 2017 – Boston, MA: Marketing Technology Bootcamp 2017 keynote: “The Future of Marketing and Advertising in 2030”

Articles

Videos

  • CRM Evolution – April 2018: “Executive Social CRM bootcamp”
  • LiveRamp’s RampUp Summit – October 2017: “At the Intersection of Political and Consumer Marketing”

Webinars

  • Nov. 27, 2018 – BPM’online Webinar: “Why Transform Your CRM Strategy in 2019: Real-World Case Studies” (Webinar archive recording available by clicking on the BPM’online Webinar link)
  • Oct. 23, 2018 – ISM Webinar with Verint Guest Speaker: “Increasing Customer Engagement with Social Media Communities” (Webinar archive recording available by clicking on the ISM Webinar link)
  • July 31, 2018 – ISM Webinar with Salesforce Guest Speaker: “Customer Success – A Company-wide Commitment to the Customer” (Webinar archive recording available by clicking on the ISM Webinar link)
  • May 29, 2018 – Salesforce.com Webinar: “Top Trends in Manufacturing Digital Transformation for 2018” (Webinar archive recording available by clicking on the Salesforce.com Webinar link)
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