Posts Tagged: customer support

Top 10 Reasons Why Companies are Turning To ISM To Build Their ‘Digital Hotel’

Below the top 10 reasons why companies are turning to ISM to build their Digital Hotel. Digital Hotels typically are private online digital communities that: Nurture Leads & Grow Sales... read more →

Private Digital Communities: Transforming Support

By Kathy Barton Everyone gets frustrated with customer support. Whichever support functions you use, you’ve probably found that they are limited in what they can do and what they offer.... read more →

January 31, 2020
Helen Rose
CRM, customer strategy, Customer-Centric Strategy, Data Analytics

Private Social Media Communities – Support Will Never Be the Same

By Kathy Barton Everyone gets frustrated with customer support. Whichever support functions you use, you’ve probably found that they are limited in what they can do and what they offer.... read more →

September 21, 2018
Daria Kulakova
customer strategy, Customer-Centric Strategy

About Barton Goldenberg

Barton Goldenberg is founder and President of ISM Inc., a pioneering firm launched in 1985, when the concept of Customer Relationship Management (CRM) was just taking form – and one of the first three inductees into the CRM Hall of Fame. A recognized thought leader and keynote speaker, Barton writes and speaks about meaningful trends in customer-centric strategy that change the way that organizations engage with today’s “always-on, always-connected” consumer. Barton is the author of three books and is presently writing a fourth, Engaged Customer Strategy: Your Roadmap to Success in 2030, for publication in 2018.Visit Website

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