Posts Tagged: knowledge management

Knowledge Communities – Expanding the Horizons of Knowledge Management

By Kathy Barton 80% of knowledge management projects underperform. Why? Information gets loaded into a database, but then quickly gets outdated. It’s hard to maintain, and it tends to be... read more →

January 24, 2020
Helen Rose
CRM, customer strategy, Customer-Centric Strategy

Knowledge Management Communities – Expanding the Horizons

November 21, 2018
Daria Kulakova
Business, customer strategy, Customer-Centric Strategy

About Barton Goldenberg

Barton Goldenberg is founder and President of ISM, Inc, a pioneering firm launched in 1985, when the concept of Customer Relationship Management (CRM) was just taking form – and one of the first three inductees into the CRM Hall of Fame. A recognized thought leader and keynote speaker, Barton writes and speaks about meaningful trends in customer-centric strategy that change the way that organizations engage with today’s “always-on, always-connected” consumer. Barton is the author of three books and is presently writing a fourth, Engaged Customer Strategy: Your Roadmap to Success in 2030.Visit Website

Posts Tagged: knowledge management

Knowledge Communities – Expanding the Horizons of Knowledge Management

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About Barton Goldenberg

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